Ensuring that today’s advanced technology enable your job, not become your job. The System Support Center is TL9000-certified and staffed by experienced and degreed technologists who have attained industry-standard networking certifications and technology specialization.

• Dispatch Services: Located at Motorola’s System Support Center, Dispatch Operations is responsible for opening a case and monitoring the issue to ensure strict compliance to committed response times. One call does it all, does it fast, and does it right.
• Network Monitoring Services: Ensuring high availability and consistent reliability. Remote network monitoring on a 24x7 basis provides the highest level of system availability to mission critical private networks, such as SmartNet®, ASTRO® 4.1, ASTRO® 25 and TETRA. Network Monitoring Operations (NMO) provides real-time fault monitoring and diagnostics capabilities for your network on a consistent, continuous basis.
• On-site Infrastructure Responses: Fast, local response to system issues. Cost effective support provided by access to Motorola’s layered support team consisting of local and centralized support is like extending your staff without adding headcount.
  
• Performance Management Reports: These reports enable network managers
  to evaluate the critical system load parameters on your system to show where and when system bottlenecks occur and to allow for accurate future system growth planning. Motorola Performance Management Reports Service is available for Motorola’s ASTRO® 25 and ASTRO®* systems.
• Technical Support: The software-driven platforms of today’s complex communications systems require a layered support approach to ensure consistent and reliable network performance. The Technical Support operation is located at Motorola’s centralized System Support Center (SSC) and staffed by trained and highly skilled Systems Technologists who specialize in the characterization, diagnosis and swift resolution of network performance issues.